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Frequently Asked Questions
Find Answers To Common Questions
What is your production lead time?

Normally 25‑30 working days, depends on order quantity and project complexity.

Are display cabinets shipped assembled or knockdown?

Most large display cabinets are knockdown (flat‑packed) to save freight; small cabinets can be fully assembled.

Do you arrange shipping to my port or door‑to‑door?

We can provide FOB, CIF, DDP terms. You can use your own forwarder or we arrange shipping for you.

How do you pack the display cabinets for export?

International export packing: EPE foam + hard carton + fumigated wooden crate, to avoid damage in long‑distance sea /air transport.

What payment terms do you accept?

T/T bank transfer, Alibaba Trade Assurance. 50% deposit to start production, balance before shipment.

Do you send technicians for overseas on‑site installation?

We can arrange technicians, but client needs to cover flight, accommodation and service fee.

Do you send installation manual?

Yes. We provide paper installation manual, also video guide for knockdown cabinets.

What to do if goods get damaged during transit?

Please check goods when receiving. If damaged, take photos and contact us quickly. We will provide replacement parts.

What is your warranty period?

1‑year warranty for hardware and LED light system (man‑made damage and transport damage excluded).

Can you help me with whole store design?

Yes, we provide one‑stop service: store layout, 3D rendering, cabinet production, packaging & shipping.

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